Complaints Handling
The CompliSpace Complaints Handling Program provides an efficient, fair and assessible way to resolve complaints that may arise in your organisation.
The program has been built using the framework provided by the Complaints Handling International Standard AS ISO 10002:2006.
Using a simple 10 step process, the program helps to increase client satisfaction levels and enhance the quality of relationships by effectively managing complaints. This in turn improves the quality of services and assists in the identification of recurring or systemic issues.
The Complaints Handling Program Includes:
- Best practice processes in line with the International Complaints Handling Standard ISO10002:2006
- Tools for Receiving & Logging Complaints
- A guide to Complaints Handling & Dispute Resolution which can be quickly tailored to your specific needs
- Complaints Register
- Complaints Training & Testing
Federal Law
Retail Standards
Wholesale AFS
Whitepapers