Briefing Papers

Australian Financial Complaints Authority (AFCA) Transition and Complaints Handling Procedures

One of the key processes by which ethical conduct can be encouraged is by having a robust and transparent complaints handling program, which avoids the need for external agencies and legal action. However, occasionally the need arises to use an external dispute resolution (EDR) body, where the complaint cannot be resolved internally. 

Holding Assets

Gatekeepers such as Responsible Entities (RE’s) and custodians play a crucial role in ensuring the overall health of the financial services industry, and the custody of assets is a critical function. Without appropriate safeguards by the asset holders, there is a potential threat to client assets and this reflects on the level of investor trust and confidence which is subsequently placed on them.

AML/CTF 2018 Updates

Business who are reporting entities will welcome several practical changes to the AML/CTF landscape. Back in 2013, the Government began a statutory review of the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (the Act). 

Privacy Update: Mandatory Notification of Data Breaches & the Opportunity to Increase Trust (Financial Services & Commercial Version)

This discusses the key governance and strategic reasons why your organisation should care about complying with the NDB Scheme come February next year. The Paper explains how organisations should use recent OAIC guidance, how regulators, including ASIC, the ASX and APRA are addressing the issue of data security and what practical steps you should be taking now to comply with the NDB Scheme.

Privacy Update: Mandatory Notification of Data Breaches

This paper explains one of the most important reforms since the introduction of the 13 Australian Privacy Principles (APPs) in 2014 – the incoming federal Mandatory Data Breach Scheme – coming into effect February 2018.

Risk Management – Emergence, Obligations & What it means for Community Housing Providers

This article examines the emergence of risk management as the governance tool of choice for Australia’s regulators and the key challenges facing the Community Housing Sector in implementing risk management systems effectively. It provides an overview of the ISO AS/NZ 31000 International Risk Management Standard and asks ‘What does ISO 31000 mean for Community Housing Providers?

The Risk Management Challenge for Community Housing Providers

This article describes the risk hurdles facing community housing providers, provides 10 tips for developing a risk program that works and describes the benefits CHP’s will get from implementing risk management standard ISO AS/NZ 31000.