Complaints Handling

The CompliSpace Complaints Handling Program provides an efficient, fair and accessible way to resolve complaints that may arise in your organisation.

CompliSpace’s complaints handling program has been built using the framework provided by the Complaints Handling International Standard AS ISO 10002-2006.

The  program helps to increase client satisfaction levels and enhance the quality of relationships by effectively managing complaints. This in turn improves the quality of services and assist in the identification of recurring or systemic issues.

Includes:

  • Receiving and Logging Complaints
  • Establishing the Facts & Communicating with the Complainant
  • Complaints Register
  • Complaints Manager Tool
  • Presenting an Offer of Redress
  • Complaints Handling training
  • Complaints Handling testing
  • Kept up-to-date with changes

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