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CompliSpace’s Complaints Handling Program was developed to comply with ISO 10002-2006 Customer satisfaction – Guidelines for complaints handling in organisations.
Our Program has recently been substantially updated and now meets the guidelines as set out in the International Standard ISO 10002:2014 ©2017 CompliSpace Pty Ltd October 2017 4 Quality management – Customer satisfaction – Guidelines for complaints handling in organisations and AS/NZS 10002:2014 Guidelines for Complaint Management in Organisations.
Both these Standards superseded ISO 10002-2006 and represent national and international benchmarks in complaints handling management. We have referred to the guidance in both 2014 Standards to prepare our updates. This is because Australian regulators including the Department of Education Services Non-Government Schools WA (DES WA) and ASIC are increasingly adopting AS/NZS 10002:2014 while ISO 10002:2014 has a commercially useful focus on how a school handles the complaints it receives about its services.
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